Website Management

SERVICES

The Visualab Team can handle all of your ongoing Website Management & Support needs, including:

technical support icon
  • Site Updates
  • Security Monitoring
  • Website Backups
  • Website Changes
  • 24/7 Support

The Team @ Visualab has the knowledge and experience to handle all of your website management needs so you can focus on running and growing your business.

Design, Development, Hosting and Maintenance all in one place.

Our team of web experts make it easy for you to get premium hosting and ongoing maintenance along with your website design and development.

CMS software, Plugins, Themes and new technology are constantly being released. The ever increasing complexity of these software components and how they interact with each other to provide the features and functionality you expect from your website requires specific knowledge and experience.

Website Management 1
Responsive Website Design, User Experience, Digital Branding

Your website is the Online Face of your business and
your best marketing tool, 24 hours a day, 7 days a week.

It's usually the first connection a customer makes with your business.

First impressions are important.
We can help make sure that you make a good one.

Website Care Plans

Visualab offers Website Support, Care & Growth Plans so you can rest easy that your website and business are in good hands.

Details Coming Soon

Please note: ​These are 3 general tiers of service. Most of the time, we tailor the services we provide to meet your businesses specific needs.

We consider the size and complexity of your website as well as the traffic it receives. Plans cover every level of maintenance your site structure and functionalities require to keep your website running smoothly at all times.

Essential Plan

Essential Website Management for websites with Standard Features & Functionality.

$99/month
  • Update all software (Core, Plugins, Theme, etc.)
  • Complete off-site backup
  • Basic Monitoring

Enhanced Plan

Enhanced Website Management for websites with more Advanced or Custom Features & Functionality.

$249/month
  • All Features from Essential Plan
  • eCommerce, Membership or other more complex websites
  • Basic Reporting

Business Critical Plan

When your Website is the primary driver of your business, piece of mind means 24/7 Monitoring, Support & Reporting.

$499+/month
  • First Feature

Why does your website need an ongoing maintenance and support plan?

Maintaining your website is a lot like maintaining your vehicle. In order for your vehicle or your website to continue performing reliably, you need a plan (and maybe a team) to support and execute it.
If your website is for a hobby then its obviously not as crucial to have a regular maintenance schedule. But if your website is the public face of your business on the web and is generating a significant portion of revenue or leads, then it is vitally important to have a Website Management plan in place.
Security

Security is one of the most important reasons you need ongoing maintenance for your website. A hacked website can lead to a string of avoidable problems which will inevitably divert time and resources from your budget not to mention potentially compromising the trust your clients put into your business.

Time

The one resource no one ever seem to have enough of is time. If you lack time, consider hiring professionals in each of these areas to help take your site to another level. I am sure you would prefer to be running your actual business. Let the pros handle your website.

Peace of Mind

If you’ve ever felt the fear of loosing time, effort and resources to problem that could have been avoided then you already know the value of peace of mind. If everything goes as it should, you should never be bothered with any of the possible problems that can arise from running an online business.

In the old days website maintenance was easier. . . .

You didn’t need a dedicated service to backup, update, optimize, monitor and maintain your website.

As web standards get more complicated and intertwined, there’s an ever increasing need for a comprehensive website maintenance solution, especially in regards to regularly backing up and updating websites.
Website designer, Website development

Website Hosting

“What if Something goes Wrong with my website?

We help organizations and businesses by acting as a partner for on-going web support, maintenance and development.

Clients with an ongoing Service Plan

Priority Support

Ongoing clients receive priority response and support.

should the website need to be restored

You'll never have to hear about a problem with your website from a customer ever again.

Clients with ongoing website management plans (or any ongoing plans!) get our preferred rate for technical troubleshooting or any other work* (More info about our rates available here.)

Clients without an ongoing Service Plan

Normal Support

Response time can vary significantly depending upon our current workload.

Perhaps you have a recent backup, perhaps not.

If there is a problem, with the contact form or check process for example, you'll most likely hear about it from a customer. Then you have to confirm it and get in touch with us. It's very inefficient.

Our Standard rates

for troubleshooting and solving complicated technical problems, our standard rate is $125

Our Promise

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Empowerment

Transparency

Partnership

Growth

FAQ's about our Website Support, Care & Growth Services.

The whole purpose of our monthly website maintenance plans is to be proactive on updating the software and preventative in terms of mitigating risk. However, in the case your website gets messed up after a software update or being hacked we have 2 options. 1. restore the last back up or 2. fix the problems that the update caused.

If you have the Maintenance Plus plan, then you have 2 hours of work from us a month that can be applied to remedying the situation, which is usually enough. If you have the ‘Basic Maintenance’ or ‘Monthly Maintenance’ plan, will also be happy to restore your backup or fix the issues, but it would incur our normal hourly charge.

You sure can! We are all about building long term relationships with our clients. Though we would hate to see you go we wouldn’t want to lock anyone in. Request a cancellation via email to team@visualabdesign.com, and we will immediately stop the next payment.

Generally these plans are for web sites we build or re-design, however we do welcome clients who are looking for a long term relationship with an experienced and dedicated webmaster.

First we need to do a website evaluation to become familiar with the website, how it was built and any potential issues that can arise. As part of the evaluation we will perform all the “Website Updates and Monitoring” tasks and make a full backup. Most importantly we will make a list of issues to fix and suggestions for improvement needed in order to proceed with the website on a monthly plan. The Website Evaluation is a fixed 4-hour fee.

Web Support

Website Management 1
  • Your own dedicated assistant
  • Year end accounts and tax returns
  • Regular reviews of your bookkeeping and accounts
  • 24/7 access to your online portal
  • No hassle switching
As web standards evolve, there’s an ever growing need for a comprehensive website maintenance solution combined with ultra fast, dependable hosting services. Technologies are increasingly integrated and complex, so the need to backup your website regularly keep your software up to date is more important than ever.

Let us Manage Your Website.
You can focus on Growing Your Business.

With our ongoing monthly website maintenance service you can sleep well knowing your website is always backed up, and kept up to date.

New website for Visualab Creative Design Agency